“Donate Now, Help Us To Help
Others!”
Who We
Are?
The Mental Health Service Command (MHSC) is a branch of the United States Fire Department Reserve Corps
is non-governmental, (NGO) not-for-profit, charitable, humanitarian, educational and public safety organization providing Mental Health Services throughout the State of Florida to individuals with
disabilities, those with complex medical needs and serious mental health disorders, transitioning youth, court-involved individuals, children, adults, and veterans.
In Response to Covid-19, the
United States Fire Department reserve Corps, (USFDRC) Mental Health Service Command, (MHSC) Now Offer TheraNest: HIPPA compliant video conferencing.
Although we are in a difficult
time, remember to take care of your health and keep your scheduled appointments. Now we could connect with clients via TheraNest. If you have a scheduled in-office appointment at the MHSC, but cannot
attend in person either because you have symptoms or because you do not want to be in public, please register at our Client Portal to switch your appointment to a TheraNest visit where you can
connect from your home.
We welcome all people who can
benefit from our services. We help people understand options in a dignified and respectful way. We provide quality information and helpful options that can guide people to resources of their choice;
ultimately supporting their decisions to connect to available services.
Our Service Coordination provides
quality case management services by helping people understand what their choices are and connecting them to resources in their communities in ways that respect their dignity and
rights.
Our
Mission:
“Living Recovery in the
Present, Offering Hope for the Future”
Our
Motto:
“Like a Phoenix Rising from
the Ashes”
What is Targeted Case
Management?:
Targeted Case Management (TCM) services by manages multiple resources to our clients. It is
designed to help persons to gain access to appropriate and necessary medical services and interrelated social and education services.
Role of Our Targeted Case
Managers:
Our Targeted Case Managers facilitate the community-based assessment and planning process by
working with individuals, families, service providers, and other agencies and individuals to create an individualized plan based on a comprehensive assessment of needs for each person. In addition,
case managers assist individuals and/or parents or guardians in navigating the service system.
Typical responsibilities of targeted case managers include:
- Assessing needs and
completing a comprehensive assessment
- Developing an
individualized plan (IP), including a crisis plan
- Referral for
services
- Coordination of
services
- Ongoing monitoring to
assess the consumer’s safety, well-being, and stability, as well as monitoring the progress toward the goals identified in their individualized plan (IP).
Core Operating Values:
Our core operating values guide the way in which our board of governor’s directors, employees, and
reservists’ volunteers want the community to experience our organization. We want to be known as resourceful, educated, and respectful. We want to demonstrate daily excellence by embracing and living
out these core operating values in the way we work.
- People come first:
Show respect and honor for ALL people in words and actions.
- We drive solutions:
Persistently seek opportunities and overcome obstacles. Navigate systems masterfully to make possibilities a reality.
- We build connections:
Because relationships are the foundation of our work, we share strong working relationships with each other and with those outsides of our organization.
- We educate: Raise
awareness in communities to appreciate the similarities and unique gifts of each person. Explore choices with people we support.
Core Competencies:
- Relationships: At Service Coordination we operate with an understanding that it is primarily through effective relationships that we can achieve positive
change on the individual and systems levels.
- Navigational Expertise: At Service Coordination we listen closely to individuals telling us their dreams and goals. With that knowledge and our expertise, we
provide resources, connections, and linkages to make dreams a reality.
Theory of Action:
The following principles and beliefs guide the development of our programs and
operations:
- It takes great
expertise to find resources and to connect people to them. Success results from the quality of abundant creativity and resourcefulness.
- Positive working
relationships reflect the commitment that we have to each other, the organization, and the people we support. Solid relationships are built upon trust and mutual respect.
- As a mobile workforce
based in the communities of the people we serve, we focus our abilities to affect positive change in systems and within communities.
- All persons should be
able to make choices that affect their lives. Our role is to help people discover and explore possibilities, weighing the value of all available options.
- With an increased
understanding of people with differences comes an appreciation of the value all people bring to their communities.
- As a strength-based,
person-centered organization, we engage the people we support, their families, our staff, and others in making decisions, developing processes, and creating the structures that support the highest
quality case management services.
Primary Customers:
Our primary customers are people we support and their families needing case management
services.
Supporting Partners:
We work collaboratively with a wide variety of supporting partners to carry out our mission.
Supporting partners include but are not limited to:
- Community
leaders
- Elected
officials
- Federal, state and
local government agencies
- Individual
donors
- Media personalities
and journalists
- Nonprofit community
organizations
- Professionals
including; educators, lawyers, medical personnel, police, and firefighters
- Service Coordination
Board members
- Service Coordination
staff
- Universities, Colleges
and School Systems
- Volunteers
Benefits of Personalized Case
Management
- Provides case
management processes and solutions that are appropriate for the patient
- Allows for integration
of the needs of individuals
- Enables modifications
based on outcomes analysis
- Creates program
flexibility
- Gives case managers
greater creative control over their process
Targeted Case Management for
Children
Who qualifies?
- Children ages 0 to 17
with:
- Behavioral or
emotional difficulties at home and/or school; or
- A diagnosis that is
not a developmental challenge; or
- Destructive behaviors
that could cause self-harm or harm to others.
What to expect:
Our goal is to empower you to be your child’s greatest advocate and to safely work through
challenges even if every day feels like another crisis so your child can remain at home and school (when appropriate).
We can meet with your child at home, school, or daycare – wherever it’s most convenient and
comfortable.
Working together, we’ll assess your child’s needs and develop a personalized plan
to:
- Help your family work
through tough challenges and reach goals
- Advocate for your
child’s mental health needs
- Build strategies to
handle challenging behaviors and situations
- Manage stress and
frustrations
We’ll also connect you with deeper resources including:
- Counseling
- Behavior
analysis
- Psychological or
psychiatric evaluations
- Monthly medication
check-ins with your child’s doctor
- Mentoring
Targeted Case Management for
Adults
Who qualifies Adults (18+) with:
- Involvement in a DCF
behavioral health program
- A behavioral health
diagnosis
What to expect:
We’ll empower you to navigate the complex system of care to access resources, from understanding
your insurance benefits to building your support system and finding a health care provider.
Working together, we’ll develop a personalized plan to:
- Set and reach
goals
- Find peace and
stability
- Advocate for your
needs
- Build strategies to
handle stressful situations
- Connect you with
deeper resources including:
- Counseling
- Behavior
analysis
- Psychological or
psychiatric evaluations
- Monthly medication
check-ins with your child’s doctor
- Mentoring
We are offering comprehensive behavioral health and addiction treatment services for children, adolescents, adults, and families.
- Experienced: We have been providing behavioral health services with highly experiences professionals, working with people of all ages and
backgrounds.
- Compassionate: We offer accessible, person-focused services that are respectful of individual experiences and capabilities.
- Evidence-Based: Our programs all incorporate practices that are shown to be effective through rigorous research and evaluation.
- Knowledgeable: Our providers are highly trained, and their expertise, skill, and professionalism are recognized throughout our
community.
- Responsive: Our 24/7 goal is to provide the right care, at the right time, in the right place.
- Community-Based: We provide services in a variety of settings, including the home, at schools, at Primary Care Provider locations, and our
locations.
BEHAVIORAL HEALTH SERVICES FOR EVERYONE:
Our skilled staff encompasses the broad scope of behavioral health disciplines with expertise in a wide range of evidence-based practices.
Program Overview
- We offer a variety of programs for children adolescents, adults, elders, and their families.
- Our approach is strength-based, positive, and goal-directed.
- Treatment plans are designed in collaboration with clients, their families, their medical healthcare providers, and other natural supports and community
resources.
Treatment Works
- Evidence-based practices guide our work. These practices are established by rigorous scientific research and have been proven effective in achieving positive
behavioral health outcomes.
- We believe treatment and recovery are ongoing processes in which choice, education, advocacy, and hope are key elements.
Your Next Step
- We provide treatment services where and when they are needed at our offices, schools, Primary Care locations, transitional housing sites, businesses, and community
centers.
- Medicaid and most major insurances are accepted. No insurance? We will help you figure it out.
- Contact us with questions and to schedule appointments.
For services or additional information, please contact:
MG Rafael L. Guzman, BA/D. Div.
Florida State Commander/ Chief of Chaplains
E-Mail: rlguzman@usfdrc.org
Telephone: 1-321-332-7100 Ext. 407