Welcome to the USFDRC: 

Mental Health Services Command

Our Mission: “Living Recovery in the Present, Offering Hope for the Future”

Our Motto: “Like a Phoenix Rising from the Ashes”

Who We Are? The Mental Health Service Command (MHSC) is a service branch of the United States Fire Department Reserve Corps, (USFDRC) providing services throughout the State of Florida, Georgia, South Carolina, North Carolina, Texas and Puerto Rico to individuals of all ages through compassionate and professional Mental Health and Behavioral Services. 


In Response to Covid-19, the USFDRC: MHSC is providing online video counseling compliant with HIPPA.


Although we are in a difficult time, remember to take care of your health and keep your scheduled appointments. Now we could connect with clients via video counseling. If you have a scheduled in-office appointment but cannot attend in person either because you have symptoms or because you do not want to be in public, please register at our Client Portal to switch your appointment to a video counseling visit where you can connect from your home.


We welcome all who can benefit from our services. We help understand options in a dignified and respectful way. We provide quality information and helpful options that can guide people to resources of their choice; ultimately supporting their decisions to connect to available services.


Our service Coordination provides quality case management services by helping people understand what their choices are and connecting them to resources in their communities in ways that respect their dignity and rights.


  • Experienced: We have been providing behavioral health services with highly experienced professionals, working with people of all ages and backgrounds.
  • Compassionate: We offer accessible, person-focused services that are respectful of individual experiences and capabilities.
  • Evidence-Based: Our programs all incorporate practices that are shown to be effective through rigorous research and evaluation.
  • Knowledgeable: Our providers are highly trained, and their expertise, skill, and professionalism are recognized throughout our community.
  • Responsive: Our 24/7 goal is to provide the right care, at the right time, in the right place.
  • Community-Based: We provide services in a variety of settings, including the home, at schools, at Primary Care Provider locations, and our locations.

Our skilled staff encompasses the broad scope of behavioral health disciplines with expertise in a wide range of evidence-based practices.


Program Overview

  • We offer a variety of programs for children adolescents, adults, elders, and their families.
  • Our approach is strength-based, positive, and goal-directed.
  • Treatment plans are designed in collaboration with clients, their families, their medical healthcare providers, and other natural supports and community resources.

Treatment Works

  • Evidence-based practices guide our work. These practices are established by rigorous scientific research and have been proven effective in achieving positive behavioral health outcomes.
  • We believe treatment and recovery are ongoing processes in which choice, education, advocacy, and hope are key elements.

Your Next Step

  • We provide treatment services where and when they are needed at our offices, schools, Primary Care locations, transitional housing sites, businesses, and community centers.
  • Medicaid and most major insurances are accepted. No insurance? We will help you figure it out.

Our mobile applications (apps) provide self-help, education, and support following trauma. We also have treatment companion apps, for use with a healthcare provider, to make treatment easier. There are apps for iOS and Android devices.


PTSD is a serious mental health condition that often needs professional evaluation and treatment. These apps are not intended to replace needed professional care.

(Please click the above icon, for more information)

Hearing Impaired:

The USFDRC: MHSC offers interpreter services for the deaf, hard of hearing, or speech-impaired members when needed at no charge to our clients. Telephone services for the hearing impaired are provided through the Florida Relay Center and include both TTY ASCII and TTY Baudot phone numbers.

Family & Children's Services Booklets:

Adobe Acrobat document [1.2 MB]

Adobe Acrobat document [1.2 MB]


Partnering to Bring Care Closer to You!

At USFDRC: MHSC, we collaborate with the best insurance providers Florida, North Carolina and through our third parties to extend our mission into our communities of the clients and families we serve.


The USFDRC: MHSC independent contractors and partners work directly with your local, county, and state resources, and partners in sharing best practices and the latest innovations in treatment and services. These experienced providers are committed to improving the quality of care and are deeply invested in their community.


  1. Starting September 1, 2021, Cigna Behavioral Health, Inc. became Evernorth Behavioral Health, Inc.
  2. In March 2023, Beacon Health Options will change its name to Carelon Behavioral Health.
  3. CarePlus is a subsidiary of Humana Inc.

Partnering to Bring Care Closer to You!



Need Support Now?

24/7 Confidential Crisis Support!

If you or someone you know is struggling or in crisis, help is available. Call or text 988 or chat 988lifeline.org

Five Steps to be the to help save a life!

Be the one to help save a life!

Ayuda En Crisis en Español

24/7 Apoyo Confedencial

Lifeline ofrece 24/7, servicios gratuitos en español, y no es necesario hablar inglés si usted necesita ayuda.

¡Su llamada es confidencial!


Health information technology (Health IT) makes it possible for health care providers to better manage patient care through secure use and sharing of health information. Health IT includes the use of electronic health records (EHRs) instead of paper medical records to maintain people's health information.

Client Rights!

As a client, you are entitled to certain rights regarding your care and information. Please view the following videos for more information.

Video: Your Rights!

This video introduces your rights under the HIPAA Privacy Rule. Watch to learn about the information in your electronic health record (EHR) and how you can get it, share it with others, and use it to take charge of your health. (3:27)

Video: Fees & Timing!

Meet Hannah. Before moving across the country, Hannah meets with her doctor to ask for a copy of her records. Watch this video to learn about associated fees, forms, and the time it may take for Hannah to get a copy of her records. (5:14)

Video: Third Parties!

Martin would like to share the health information in his EHR with a heart health application on his smartphone. Watch this video to find out more about the right to get access to your information using a third party, including an application on your mobile phone. (3:16)

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